All KIYOMA objects are made from solid natural stone - primarily marble. Stone is sourced from geological regions across the world, including Italy, Turkey, Spain, China, and India. Each region offers distinct structures, tones, and formations shaped over millions of years. We do not use composite, reconstituted, or synthetic materials.

Yes. Every KIYOMA object arrives in The Vault, a rigid box with a deep charcoal matte finish and minimal surface graphics. Inside, a vellum overlay carries the message: "A fragment of the earth, refined for your home." The presentation is clean and considered. No additional gift wrapping is needed.

Each KIYOMA object is photographed to accurately represent its form, proportion, and stone colourway. Because every piece is cut from a unique section of natural stone, minor variations in veining and tone are possible. These variations are inherent to the material and part of what makes each object its own.

KIYOMA objects are made from solid natural stone, which means they carry real, substantial weight. This is a core part of their purpose - the mass is what allows them to anchor a surface and give a space its sense of gravity and completion. Exact weights vary by piece and are listed on each product page.

Both. Pieces like the IWA Bowl and CORE Catch-all are designed for daily use. Others, such as the YAMA Pedestal Plinth and MONO Sculpture, serve a spatial and compositional role. All KIYOMA objects are made to be placed once and remain part of the home over time - not stored away.

Wipe with a dry or slightly damp cloth. Avoid acidic cleaners, bleach, or abrasive materials, as these can affect the stone surface over time. For marble and porous stones, we recommend avoiding prolonged exposure to liquids. Natural stone will develop a patina with age - this is part of the material's honest character.

No. Each KIYOMA piece arrives ready to place. There is no assembly, finishing, or treatment required. Take it out, put it down, leave it there.

Due to the weight of solid natural stone, we recommend placing KIYOMA objects on surfaces that can support them. Most KIYOMA pieces come with small rubber feet pre-applied to the base, which protect delicate surfaces from scratches and prevent the object from sliding. For pieces without them, adhesive felt pads can be applied separately.

All KIYOMA orders are shipped directly from our warehouse in Easton, PA, United States.

All orders and payments in the KIYOMA shop are 100% safe and secure. We accept the following payment methods:

• PayPal
• Credit cards (Mastercard, Visa, American Express)
• Klarna: Buy now, Pay later

Orders placed before 12:00 PM EST (Monday to Friday) are shipped the same day. Orders placed after this time, or on weekends and public holidays, are processed the next business day.

During busy periods, couriers can experience delays that temporarily affect tracking updates. If your order has not received a tracking update for 4 business days, please contact us. We will look into it and start an investigation with the courier if needed.

In most cases, the parcel was left with a neighbour or placed in a secure location on your premises without notification. We recommend checking both before getting in touch. If you still cannot locate your order, contact us and we will open an investigation with the courier on your behalf.

All orders and payments in the KIYOMA shop are 100% safe and secure. We accept the following payment methods:

• PayPal
• Credit cards (Mastercard, Visa, American Express)
• Klarna: Buy now, Pay later

All KIYOMA orders are charged in the currency displayed at checkout, which is determined by your location. Where applicable, local taxes and duties will be shown before payment is confirmed.

Import duties and taxes may apply depending on your country of delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking your local customs regulations before ordering.

We offer expedited shipping options for our US customers. Standard shipping is free, but you also have the option to select UPS 2nd Day Air and UPS Next Day Air. For more information on cut-off times and delivery fees, please refer to our shipping policy page.

If you are interested in wholesale or B2B orders, please contact us directly at hello@kiyoma.com. Your message will be directed to the right person as soon as possible.

You can return your order within 30 days of purchase. To initiate a return, please visit our Return Portal on the website. You will find everything you need to complete your return quickly.

Your order number is listed in the confirmation email you received from us. It starts with #KI. If you cannot find it, please contact us with your full name and delivery address and we will look it up for you.

Please contact us before sending anything back. Describe what has happened and include a few clear photos of the damage. Our team will assess the situation and arrange a replacement or refund as quickly as possible. Please note that natural stone variation — including veining, tone, and minor surface texture — is not considered damage.

Yes. If your piece arrives damaged due to transit, we will arrange a full refund. Once the refund is processed, you are welcome to place a new order. Please contact us within 48 hours of delivery and include clear photos of both the object and the packaging.

Exchanges are not available. Because every KIYOMA object is a unique piece of natural stone, direct swaps cannot be guaranteed. If you would like a different piece, please request a refund through our Return Portal and place a new order separately.

Once your return has been registered through our website, our warehouse will process it as soon as possible. During busy periods this can take a little longer. You will receive a confirmation email once your return has been processed. If you have not heard from us and are concerned about the status, please contact us.

Returns sent without going through our Return Portal may experience delays. If you have already sent your order back and have a tracking reference, please contact us with the details. We will check with the warehouse and confirm receipt.

Once your return arrives at our warehouse, it will be processed as soon as possible. You will receive a confirmation email once the exchange or refund has been completed. If you have not heard from us and tracking confirms delivery, please contact us and we will follow up with the warehouse.

KIYOMA objects are made from solid natural stone and built to last. Each piece is inspected before dispatch. Our guarantee covers manufacturing defects and damage in transit. If your piece arrives with either, please contact us within 48 hours of delivery with photos and we will make it right. Natural stone variation in veining, tone, and surface texture is part of the material and is not covered under the guarantee.