Terms & Conditions

These terms and conditions ("Terms", "Agreement") are an agreement between KIYOMA Inc. ("KIYOMA", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the kiyoma.com website and any of its products or services (collectively, "Website" or "Services").

1. Company Information
Company address KIYOMA Inc. 228 East 45th Street, Suite 9E New York, NY 10017 United States

Warehouse address NRI Distribution c/o KIYOMA 2325 Newlins Mill Rd. Easton, PA 18045 United States

Customer Service: Monday to Friday, 9AM to 5PM EST Email: hello@kiyoma.com

2. Accounts and Membership
If you create an account on the Website, you are responsible for maintaining the security of your account and fully responsible for all activities that occur under it. Providing false contact information may result in the termination of your account. You must immediately notify us of any unauthorised use of your account or any other breach of security. We will not be liable for any acts or omissions by you, including any damages incurred as a result. We may suspend, disable, or delete your account if we determine that you have violated any provision of this Agreement or that your conduct would damage our reputation. If we delete your account for the foregoing reasons, you may not re-register for our Services.

3. User Content
We do not own any data, information or material ("Content") that you submit on the Website. You are solely responsible for the accuracy, quality, integrity, legality, and appropriateness of all submitted Content. We may monitor and review Content submitted through our Services. Unless specifically permitted by you, your use of the Website does not grant us the licence to use, reproduce, or distribute Content created by you for commercial or marketing purposes. You do grant us permission to access, copy, distribute, and store your Content solely as required to provide our Services to you. We reserve the right to refuse or remove any Content that, in our reasonable opinion, violates our policies or is harmful or objectionable.

4. Billing and Payments
You shall pay all fees and charges in accordance with the pricing and billing terms in effect at the time of purchase. If your purchase is considered high-risk, we may require valid government-issued photo identification and a recent bank statement. We reserve the right to change products and pricing at any time and to refuse any order placed with us. We may limit or cancel quantities purchased per person, per household, or per order. In the event that an order is changed or cancelled, we will attempt to notify you using the contact details provided at the time of purchase.

5. Accuracy of Information
Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions relating to promotions and offers. We reserve the right to correct any errors and to update or cancel orders if any information on the Website is inaccurate, at any time and without prior notice. We are under no obligation to update or clarify information on the Website beyond what is required by law.

6. Backups
We are not responsible for Content residing on the Website and shall not be held liable for any loss of Content. It is your sole responsibility to maintain appropriate backups. In certain circumstances, and with no obligation to do so, we may be able to restore data that has been deleted. We make no guarantee that any specific data will be available for restoration.

7. Links to Other Websites
This Website may contain links to third-party websites. We do not imply any approval, endorsement, or affiliation with any linked website unless specifically stated. We are not responsible for the content, products, or services of any third-party websites. Accessing linked websites is at your own risk.

8. Changes and Amendments
We reserve the right to modify this Agreement at any time, effective upon posting of an updated version on the Website. When we do, we will update the date at the bottom of this page. Continued use of the Website after any such changes constitutes your consent to those changes.

9. Acceptance of These Terms
By using the Website or its Services, you acknowledge that you have read this Agreement and agree to all its terms and conditions. If you do not agree to these terms, you are not authorised to use the Website or its Services.

10. Contacting Us
If you have any questions about this Agreement or wish to contact us regarding any matter relating to it, please reach out via our contact form or email hello@kiyoma.com.