Terms & Conditions

Last updated: August 5, 2026

These Terms and Conditions govern your access to and use of the KIYOMA website and your purchase of products from KIYOMA Inc.

Please read these Terms and Conditions carefully before using our website or placing an order.

By accessing our website, creating an account or placing an order, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Shipping Policy, Return Policy and any other policies referenced on our website.

Nothing in these Terms and Conditions is intended to limit any consumer rights that cannot lawfully be waived or restricted.

1. Company information

The website and online store are operated by:

Company: KIYOMA Inc.
Office address:
228 East 45th Street, Suite 9E
New York, NY 10017
United States

Email: hello@kiyoma.com
Phone: +1 (646) 569-9103
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time
Live chat: Available through our website

The office address listed above is our business contact address. It is not necessarily a return address, retail store, showroom or customer pickup location.

Products should not be returned to this address unless our customer service team has specifically instructed you to do so.

2. Acceptance of these Terms

2.1 By accessing or using the website, you confirm that you have read, understood and agreed to these Terms and Conditions.

2.2 If you do not agree to these Terms and Conditions, you must not use the website or place an order.

2.3 You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

2.4 A person under the age of 18 may use the website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.

2.5 You agree that contracts, notices, disclosures, confirmations and other communications may be provided electronically.

2.6 You may save or print a copy of these Terms and Conditions for your records.

3. United States market

3.1 The KIYOMA online store covered by these Terms and Conditions is intended for customers purchasing products within the United States.

3.2 We ship only to destinations made available during checkout.

3.3 The availability of shipping to Alaska, Hawaii, United States territories, military addresses, post office boxes or other special destinations may depend on the product and shipping method selected.

3.4 We may decline an order when we are unable to deliver to the address provided or when the requested destination is not supported by our shipping partners.

4. Products and product information

4.1 We make reasonable efforts to display and describe our products accurately.

4.2 Product descriptions may include information regarding materials, dimensions, colors, finishes, weight, capacity, care instructions and intended use.

4.3 Product images are provided for illustrative purposes. Actual colors and appearance may vary slightly due to:

• Screen settings and device displays;
• Lighting conditions;
• Manufacturing tolerances;
• Natural variations in materials; and
• Minor differences between production batches.
  
  

4.4 Measurements, capacities and weights are approximate unless expressly stated otherwise.

4.5 Packaging may differ from the packaging shown on the website without affecting the essential characteristics of the product.

4.6 Products are offered subject to availability.

4.7 Adding a product to your shopping cart does not reserve the product or guarantee its availability.

4.8 We may make minor changes to a product when reasonably necessary, provided that the change does not materially reduce its quality, functionality or intended use.

5. Customer accounts

5.1 You may be able to purchase products as a guest or create a customer account.

5.2 When creating or using an account, you agree to provide complete, current and accurate information.

5.3 You are responsible for:

• Keeping your login credentials confidential;
• Restricting access to your device and account;
• Reviewing and maintaining accurate account information; and
• All activity conducted through your account, except where caused by our failure to use reasonable security measures.
  
  

5.4 You must notify us promptly if you believe that your account has been accessed or used without authorization.

5.5 We may suspend or close an account when we reasonably believe that:

• The account is being used fraudulently;
• The account compromises the security of the website;
• The user has materially violated these Terms and Conditions; or
• Suspension or closure is required by law.

6. Orders and formation of the contract

6.1 To place an order, you must select the products you wish to purchase, add them to your cart and complete the checkout process.

6.2 Before submitting your order, you will have an opportunity to review and correct:

• The products selected;
• The quantities ordered;
• Your billing information;
• Your shipping information;
• The selected shipping method;
• The selected payment method; and
• The total amount payable.
  
  

6.3 Submitting an order constitutes an offer to purchase the products included in the order.

6.4 An automated order acknowledgment confirms that we received your order. It does not necessarily mean that we have accepted it.

6.5 The sales contract is formed when we accept the order by sending an order confirmation, confirming shipment or otherwise expressly accepting the order.

6.6 We may reject, limit or cancel an order before shipment when:

• A product is unavailable;
• Payment cannot be authorized or completed;
• The order appears fraudulent or unauthorized;
• The billing or shipping information is incomplete or inaccurate;
• The website contains an obvious pricing or product-information error;
• The quantity ordered exceeds reasonable household quantities;
• The order appears intended for unauthorized commercial resale;
• We cannot deliver to the address provided; or
• We are legally required to reject or cancel the order.
  
  

6.7 If we cancel an order after payment has been collected, we will refund the amount paid for the canceled portion of the order to the original payment method.

6.8 We may limit quantities per person, household, account, payment method or order.

7. Prices, sales tax and additional charges

7.1 Prices displayed on the United States store are stated in United States dollars unless otherwise indicated.

7.2 Product prices generally exclude applicable sales tax unless the website expressly states otherwise.

7.3 Applicable taxes are calculated based on factors such as the products ordered, the delivery destination and the legal requirements applicable to the transaction.

7.4 Shipping charges and any other applicable fees will be displayed before you submit the order.

7.5 The complete amount payable will be shown during checkout before you confirm your purchase.

7.6 We may change product prices at any time. Price changes do not affect orders that we have already accepted.

7.7 Despite our reasonable efforts, a product may occasionally be listed at an incorrect price.

When an obvious pricing error occurs, we may:

• Contact you and ask whether you wish to proceed at the correct price; or
• Cancel the affected item or order and issue a refund.
  
  

7.8 We are not required to honor an obvious pricing error when you knew or reasonably should have known that the price was incorrect, subject to applicable law.

8. Payment

8.1 Available payment methods are displayed during checkout.

8.2 Payment methods may include credit cards, debit cards, digital wallets, installment-payment providers or other methods offered through our checkout.

8.3 By submitting payment information, you represent that:

• The information provided is complete and accurate;
• You are authorized to use the selected payment method; and
• The payment may be charged for the total amount of the order.
  
  

8.4 Payments may be processed by independent payment providers. Their own terms and privacy policies may apply to their services.

8.5 We do not ordinarily store complete payment-card details directly on our systems.

8.6 We and our payment partners may perform fraud-prevention, security and identity-verification checks before accepting or shipping an order.

8.7 If payment is declined, reversed, disputed, canceled or not fully completed, we may suspend or cancel the order.

8.8 If you select a third-party installment or deferred-payment service, your agreement with that provider is separate from your agreement with KIYOMA.

9. Shipping and delivery

9.1 Available shipping methods, estimated delivery periods and shipping charges are displayed on the website or during checkout.

9.2 Delivery estimates are provided in good faith but are not guaranteed unless we expressly identify a delivery date as guaranteed.

9.3 We will have a reasonable basis for any shipping period stated on the website or during checkout.

9.4 If no shipping period is stated, we will ship the order within the period required by applicable law, generally within 30 days after receiving a properly completed order.

9.5 If we are unable to ship within the promised or legally applicable period, we will provide an appropriate delay notice and, when required:

• Request your consent to the revised shipping period; or
• Cancel the affected order and provide a refund.
  
  

9.6 You are responsible for providing a complete and accurate shipping address.

9.7 We are not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer, except where caused by our error.

9.8 Additional charges resulting from an incorrect address, an unclaimed package, a refused delivery or repeated unsuccessful delivery attempts may be charged or deducted from a refund where permitted by law.

9.9 Orders containing multiple products may be shipped in separate packages.

9.10 We will not charge additional shipping fees solely because we choose to split an order into multiple shipments.

9.11 Title to and risk of loss for the products pass to you when the products are delivered to you or to a person designated by you, except where applicable law provides otherwise.

9.12 If tracking shows that a package has been delivered but you cannot locate it, please contact us promptly so that we can review the delivery information and assist where reasonably possible.

10. Pre-orders and backordered products

10.1 A product identified as a pre-order or backordered product is not immediately available for shipment.

10.2 The estimated shipping or delivery period will be displayed on the applicable product page or communicated separately.

10.3 Estimated pre-order dates may change due to production, transportation, supply-chain or other circumstances.

10.4 Payment for a pre-order may be collected when the order is placed.

10.5 An order containing both in-stock and pre-order products may be held until all products are available or shipped separately.

10.6 If a pre-order is significantly delayed, we will provide an appropriate update and any options required under applicable law.

10.7 If we cancel a pre-ordered product, we will refund the amount paid for that product.

11. Order changes and cancellations

11.1 Please contact us as soon as possible if you wish to change or cancel an order.

11.2 We cannot guarantee that an order can be changed or canceled after it has been submitted.

11.3 Once an order has entered processing, been packed or been transferred to a shipping carrier, we may be unable to cancel or modify it.

11.4 If an order can no longer be canceled, you may request a return after delivery in accordance with our Return Policy.

11.5 If we successfully cancel an order before shipment, the amount collected for the canceled products will be refunded to the original payment method.

11.6 A temporary payment authorization may remain visible until your bank or payment provider releases it.

12. Returns, exchanges and refunds

12.1 Return and exchange eligibility, deadlines, conditions, fees and instructions are set out in our Return Policy.

12.2 Our Return Policy forms part of these Terms and Conditions and should be reviewed before placing an order.

12.3 To qualify for a voluntary return, a product must generally:

• Be returned within the stated return period;
• Be unused and undamaged;
• Be clean and free from stains, odors or other signs of use;
• Include its original tags, labels and accessories, where applicable;
• Be returned with its original packaging where reasonably possible; and
• Include sufficient information to identify the order.
  
  

12.4 Products may be inspected after return to determine whether they meet the applicable conditions.

12.5 Certain products may be excluded from voluntary returns where clearly disclosed before purchase, including:

• Personalized or custom-made products;
• Products marked as final sale;
• Products that cannot be resold for health or hygiene reasons after a protective seal has been opened;
• Used, altered, washed or damaged products; and
• Other products identified as nonreturnable before checkout.
  
  

12.6 Any applicable return-shipping charge, restocking fee or original-shipping deduction will be disclosed in the Return Policy or before the return is completed.

12.7 Refunds are ordinarily issued to the original payment method after the returned product has been received and inspected.

12.8 The time required for a refund to appear in your account may depend on your bank or payment provider.

12.9 A refund for a discounted product will be based on the amount actually paid.

12.10 These voluntary return conditions do not limit any nonwaivable rights relating to defective, damaged, incorrectly supplied or misrepresented products.

13. Incorrect, damaged or defective products

13.1 Please inspect your order within a reasonable period after delivery.

13.2 If a product is incorrect, incomplete, damaged during shipment or appears defective, please contact us promptly at hello@kiyoma.com.

13.3 We may reasonably request:

• Your order number;
• A description of the issue;
• Clear photographs or videos of the product;
• Photographs of the packaging and shipping label; and
• Other information reasonably necessary to evaluate the claim.
  
  

13.4 You should follow the return or disposal instructions provided by our customer service team.

13.5 Depending on the circumstances and applicable law, we may offer:

• A replacement product;
• A repair, where appropriate;
• A partial refund;
• A full refund; or
• Another reasonable resolution agreed with you.
  
  

13.6 When a product is confirmed to have been supplied incorrectly, damaged during delivery or defective when delivered, we will cover reasonable return costs where required.

13.7 We may decline to reimburse an unauthorized or unreasonably expensive return method when we offered an appropriate alternative.

14. Promotions, discounts and free gifts

14.1 Promotions, discount codes, free gifts and special offers are subject to the conditions communicated with the applicable offer.

14.2 Promotions may be limited by:

• Start and end dates;
• Product availability;
• Minimum purchase amounts;
• Eligible products or collections;
• Customer, household or account;
• Geographic location; or
• Maximum redemption quantities.

14.3 Unless expressly stated otherwise, discount codes cannot be combined or applied retroactively.

14.4 Discount codes have no cash value and may not be resold, reproduced or transferred for commercial purposes.

14.5 We may reject or cancel a discount when it:

• Has expired;
• Is used contrary to its conditions;
• Was obtained or distributed fraudulently; or
• Results from an obvious technical or pricing error.
  
  

14.6 If a free gift was provided because an order met a particular purchase requirement and returned products cause the remaining order to fall below that requirement, the free gift may also need to be returned when this condition was clearly disclosed.

14.7 If the free gift is not returned, we may deduct its disclosed retail value from the refund where permitted by law.

14.8 Free gifts cannot ordinarily be exchanged for cash or refunded separately.

15. Gift cards and store credit

15.1 If KIYOMA offers gift cards, gift certificates or store credit, they are subject to the conditions displayed at the time of purchase or issuance.

15.2 Gift cards and store credit:

• May be used only for eligible purchases through the KIYOMA store;
• Are not redeemable for cash except where required by law;
• May not be used to purchase another gift card unless permitted;
• Should be treated like cash; and
• May be subject to additional conditions disclosed at issuance.
  
  

15.3 We are not responsible for a gift card that is lost, stolen or used without authorization, except where applicable law provides otherwise.

15.4 Expiration dates, fees and cash-redemption rights will be governed by applicable federal and state law.

15.5 We may suspend or cancel a gift card obtained through fraud, an unauthorized transaction or another unlawful method.

16. Product use and care

16.1 Products should be used only for their intended purpose and in accordance with all instructions, warnings and care information provided with the product or on our website.

16.2 You are responsible for reviewing relevant product information before use.

16.3 Where appropriate, cleaning products or treatments should first be tested on a small, inconspicuous area.

16.4 To the extent permitted by law, KIYOMA is not responsible for damage resulting from:

• Improper or unintended use;
• Failure to follow care or safety instructions;
• Use of unsuitable cleaning or maintenance products;
• Unauthorized modification or repair;
• Improper storage;
• Normal wear and tear; or
• Damage occurring after delivery that is not caused by an original defect.

17. Product warranties

17.1 Certain products may be covered by a separate written warranty.

17.2 When a separate written warranty is provided, its duration, coverage, exclusions and claim procedure will be described in the warranty documentation or on the applicable product page.

17.3 A separate written warranty is in addition to any rights that cannot legally be excluded under applicable federal or state law.

17.4 Unless stated otherwise in an applicable warranty, warranty coverage does not ordinarily include:

• Normal wear and tear;
• Accidental damage;
• Cosmetic changes that do not affect normal use;
• Misuse, neglect or improper storage;
• Damage caused by unsuitable care products;
• Unauthorized repairs or modifications; or
• Damage caused by failure to follow instructions.
  
  

17.5 Some states do not allow certain limitations on implied warranties. Any limitation in these Terms applies only to the extent permitted by the law applicable to you.

18. Intellectual property

18.1 The website and its contents are owned by KIYOMA, licensed to KIYOMA or used with permission.

Protected content may include:

• The KIYOMA name, trademarks and logos;
• Product names and designs;
• Photographs, videos and graphics;
• Product descriptions and written content;
• Website design and layout;
• Software, code and technical features; and
• Other intellectual-property materials.
  
  

18.2 You may use the website and its content only for personal, noncommercial shopping and informational purposes.

18.3 Without prior written permission, you may not:

• Copy, reproduce, modify or republish website content;
• Use our product photographs or descriptions on another store or marketplace;
• Sell, license or commercially exploit website content;
• Use automated tools to extract or scrape data;
• Reverse engineer website software, except where legally permitted; or
• Use our trademarks in a manner likely to create confusion.
  
  

18.4 No license or ownership right is granted except for the limited right to use the website in accordance with these Terms and Conditions.

19. Reviews and customer-submitted content

19.1 You may be able to submit reviews, photographs, videos, comments, questions or other content.

19.2 By submitting content, you represent that:

• The content reflects your genuine experience or opinion;
• The content is accurate to the best of your knowledge;
• You own the content or have permission to submit it;
• The content does not violate another person’s rights;
• The content is not fraudulent, misleading or deceptive; and
• The content does not contain unlawful, abusive or discriminatory material.
  
  

19.3 If you received a free product, discount, payment or other benefit in connection with a review, you must disclose that relationship clearly.

19.4 Any incentive offered for submitting a review will not be conditioned on the review expressing a positive opinion.

19.5 By submitting content, you grant KIYOMA a nonexclusive, worldwide, royalty-free license to use, reproduce, display, distribute, translate, adapt and publish the content for:

• Our website;
• Social-media channels;
• Advertising and marketing materials;
• Email communications; and
• Other legitimate brand communications.
  
  

19.6 The license applies subject to applicable privacy, intellectual-property and publicity-right laws.

19.7 We may moderate, reject or remove content that violates these Terms, applicable law or another person’s rights.

19.8 We are not required to publish every review or submission received.

20. Prohibited activities

You may not use the website:

• For any unlawful or fraudulent purpose;
• To violate another person’s intellectual-property, privacy or other rights;
• To submit false, misleading or malicious information;
• To interfere with the security or operation of the website;
• To introduce viruses, malware or harmful code;
• To access systems or data without authorization;
• To collect information about other users without permission;
• To place fraudulent orders or conduct payment fraud;
• To abuse promotions, returns, gift cards or customer accounts;
• To impersonate another person or entity;
• To use automated purchasing tools without authorization; or
• To engage in any activity that materially burdens or disrupts the website.
  
  

We may suspend access, cancel affected transactions or take appropriate legal action when a prohibited activity occurs.

21. Third-party services and links

21.1 The website may contain links to or integrations with services operated by third parties.

21.2 Third-party services may include:

• Payment providers;
• Shipping carriers;
• Social-media platforms;
• Review platforms;
• Installment-payment providers; and
• Other external websites or applications.
  
  

21.3 We do not control independent third-party services and are not responsible for their content, availability, security or privacy practices.

21.4 Your use of a third-party service may be governed by that party’s own terms and policies.

21.5 A link to a third-party service does not necessarily constitute our endorsement of that service.

22. Privacy

22.1 Our collection, use, disclosure and protection of personal information are described in our Privacy Policy.

22.2 The Privacy Policy forms part of your use of the website and should be reviewed before creating an account or placing an order.

22.3 By using the website, you acknowledge that personal information may be processed as described in the Privacy Policy.

23. Website availability and disclaimers

23.1 We aim to keep the website accurate, secure and available, but we do not guarantee uninterrupted or error-free access.

23.2 We may temporarily restrict or suspend access for:

• Maintenance;
• Security updates;
• Technical repairs;
• System upgrades;
• Events outside our reasonable control; or
• Other legitimate operational reasons.
  
  

23.3 We may correct website errors, update information or change website features without prior notice.

23.4 To the fullest extent permitted by law, the website and its general content are provided on an “as is” and “as available” basis.

23.5 This website disclaimer does not exclude:

• Any express written product warranty;
• Obligations relating to an accepted order;
• Liability for defective products that cannot legally be excluded; or
• Any consumer right or implied warranty that cannot lawfully be waived.

24. Limitation of liability

24.1 Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited.

24.2 This includes, where applicable, liability arising from:

• Fraud or fraudulent misrepresentation;
• Willful misconduct or gross negligence;
• Death or personal injury caused by legally actionable conduct;
• Violation of nonwaivable consumer-protection rights; or
• Any other liability that applicable law prohibits us from limiting.
  
  

24.3 Subject to Section 24.1, KIYOMA is responsible for direct losses that are a reasonably foreseeable result of our material breach of these Terms or legally actionable conduct.

24.4 To the fullest extent permitted by law, we are not liable for indirect, incidental, special, exemplary, punitive or consequential damages that were not reasonably foreseeable.

24.5 Products sold through the consumer website are intended primarily for personal, household or family use.

To the extent permitted by law, we are not responsible for business-related losses arising from a consumer purchase, including:

• Lost profits;
• Lost revenue;
• Lost business opportunities;
• Business interruption; or
• Loss of commercial goodwill.
  
  

24.6 Where permitted by law, KIYOMA’s total liability arising from a particular order will not exceed the amount you paid for the products giving rise to the claim.

24.7 Some jurisdictions do not permit certain exclusions or limitations of liability. In those jurisdictions, the applicable limitation will apply only to the maximum extent permitted by law.

25. Indemnification for misuse of the website

To the extent permitted by law, you agree to be responsible for reasonable losses, claims, liabilities and expenses resulting directly from:

• Your unlawful use of the website;
• Your fraudulent activity;
• Your material violation of these Terms and Conditions;
• Your infringement of another person’s rights; or
• Content you submit in violation of Section 19.
  
  

This section does not require a consumer to indemnify KIYOMA for KIYOMA’s own negligence, unlawful conduct or breach of these Terms.

26. Events outside our reasonable control

26.1 We are not responsible for a delay or failure to perform caused by an event outside our reasonable control.

Such events may include:

• Natural disasters;
• Fire, flooding or severe weather;
• Epidemics or public-health emergencies;
• War, terrorism or civil unrest;
• Government action or legal restrictions;
• Strikes or labor disputes;
• Transportation or carrier disruptions;
• Power, telecommunications or internet outages;
• Cyberattacks or major security incidents;
• Supply shortages; and
• Serious failures of essential suppliers or service providers.
  
  

26.2 We will take reasonable steps to minimize the effect of the event and resume performance when reasonably possible.

26.3 If the event results in a significant shipping delay, we will provide the delay, cancellation and refund options required by applicable law.

27. Governing law and disputes

27.1 These Terms and Conditions and any contract formed through the KIYOMA website are governed by the laws of the State of New York, without regard to its conflict-of-law principles.

27.2 This choice of law does not deprive you of any mandatory consumer protection provided by the law of the state in which you reside.

27.3 Before starting formal legal proceedings, you and KIYOMA agree to make a reasonable effort to resolve the dispute informally.

27.4 You may begin the informal process by contacting: hello@kiyoma.com.

27.5 Unless applicable law gives you the right to bring a claim elsewhere, any legal proceeding arising from these Terms or a purchase from KIYOMA may be brought in a state or federal court with jurisdiction in New York County, New York.

27.6 Nothing in this section prevents either party from seeking appropriate relief in small claims court when the applicable requirements are met.

27.7 Nothing in these Terms limits your right to contact or file a complaint with an appropriate consumer-protection authority.

28. Changes to these Terms and Conditions

28.1 We may update these Terms and Conditions from time to time to reflect:

• Changes to our business or services;
• Changes to our products or order processes;
• Changes to technology;
• Changes to applicable laws or regulations; or
• Other legitimate operational requirements.
  
  

28.2 The most recent version will be published on this page with an updated revision date.

28.3 The Terms and Conditions applicable to an order are generally the version in effect when the order was placed.

28.4 Material changes will not retroactively alter an accepted order unless required by law or agreed with you.

29. General provisions

Severability
29.1 If any provision of these Terms and Conditions is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

29.2 The affected provision will be enforced to the maximum extent permitted or interpreted as closely as possible to its original lawful purpose.

No waiver
29.3 A delay or failure by KIYOMA to exercise a right does not constitute a waiver of that right.

29.4 A waiver is effective only if clearly communicated and applies only to the particular circumstances for which it was given.

Assignment
29.5 You may not transfer your rights or obligations under these Terms without our prior written consent.

29.6 We may transfer our rights and obligations as part of a merger, reorganization, sale of assets or transfer of the KIYOMA business, provided that your rights are not materially reduced.

Entire agreement
29.7 These Terms and Conditions, together with the policies and information expressly incorporated into them, constitute the agreement between you and KIYOMA regarding use of the website and purchases made through it.

29.8 If there is a conflict between these Terms and a product-specific written warranty or promotion, the more specific provision will govern that subject.

30. Contact information

For questions regarding these Terms and Conditions, an order or a product, please contact:

KIYOMA Inc.
228 East 45th Street, Suite 9E
New York, NY 10017
United States

Customer service hours:
Monday through Friday
9:00 a.m. to 5:00 p.m. Eastern Time

Live chat:
Available through our website

Email:
hello@kiyoma.com

Phone:
+1 (646) 569-9103

The office address listed above is not a return address or customer pickup location. Please follow the return instructions provided through our Return Policy or customer service team.