Privacy Policy

Last updated: August 5, 2026

KIYOMA Inc. respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, when we disclose it, how long we retain it and the choices and rights that may be available to you.

This Privacy Policy applies when you:

  • Visit or use the KIYOMA website;
  • Purchase or return a product;
  • Create or use a customer account;
  • Subscribe to our marketing communications;
  • Contact our customer service team;
  • Submit a review or other content; or
  • Otherwise interact with KIYOMA online or offline.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy does not apply to websites, applications or services operated independently by third parties, even when those services are accessible through our website.


1. Company information

The business responsible for the personal information described in this Privacy Policy is:

KIYOMA Inc.
228 East 45th Street, Suite 9E
New York, NY 10017
United States

Email: hello@kiyoma.com
Phone: +1 (646) 569-9103
Customer service: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time
Live chat: Available through our website

The office address listed above is our business contact address. It is not necessarily a return address, retail store, showroom or customer pickup location.


2. Personal information we collect

The personal information we collect depends on how you interact with KIYOMA and which features of our website you use.

Contact and identification information

  • First and last name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Country or region; and
  • Other information you provide when contacting us.

Order and commercial information

  • Products purchased, viewed, saved or added to your cart;
  • Order number;
  • Order value;
  • Discounts or promotional codes used;
  • Purchase and transaction history;
  • Shipping and delivery status;
  • Return, refund and store-credit information;
  • Gift messages or recipient information;
  • Customer service history; and
  • Product preferences and interests.

Payment information

Payments are processed by secure third-party payment providers.

KIYOMA does not ordinarily store complete credit-card or debit-card numbers directly on its own systems.

We may receive limited payment-related information, such as:

  • Payment method selected;
  • Payment status;
  • Transaction identifier;
  • Billing address;
  • Card type;
  • The final digits of a payment card, where provided by the payment processor; and
  • Information relating to refunds, disputes, chargebacks or suspected fraud.

Customer-account information

  • Account username or email address;
  • Password or authentication credentials in secured form;
  • Saved addresses;
  • Order history;
  • Account preferences; and
  • Saved or recently viewed products, where available.

Customer-service information

  • Emails, chat messages and other correspondence;
  • Questions about products or orders;
  • Return and refund requests;
  • Complaints and warranty-related requests;
  • Photographs or videos you provide;
  • Call notes or support records; and
  • Other information you choose to share with our customer service team.

Reviews and submitted content

  • Name, initials or display name;
  • Product rating;
  • Written review;
  • Photographs or videos;
  • Information used to confirm that a purchase was verified; and
  • Any other content you submit.

Device, internet and website-activity information

  • Internet Protocol address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Cookie and advertising identifiers;
  • Pages and products viewed;
  • Items added to or removed from your cart;
  • Links, buttons and website features used;
  • Date, time and approximate duration of visits;
  • Referring website, advertisement or search term;
  • Email interactions, where permitted;
  • Approximate location derived from your IP address; and
  • Website errors and performance information.

Marketing information

  • Newsletter subscription status;
  • Marketing preferences;
  • Date and source of an opt-in;
  • Email opens and link clicks, where permitted;
  • Products or categories that may interest you; and
  • Opt-out and unsubscribe requests.

Inferences

We may draw limited inferences from purchase history, product views and website activity, such as likely product preferences or interests.

We use these inferences to improve our website, recommend relevant products and personalize marketing where permitted.

Sensitive personal information

Depending on applicable law, certain account credentials, payment-related information or identity-verification information may be treated as sensitive personal information.

We use sensitive personal information only as reasonably necessary to:

  • Process payments and orders;
  • Protect customer accounts;
  • Detect or prevent fraud;
  • Verify a request relating to personal information;
  • Provide products or services requested by you; and
  • Comply with legal obligations.

We do not intentionally collect precise geolocation information, government identification numbers, biometric information, medical information or information about race, religion, sexual orientation or political beliefs through the ordinary operation of our online store.

Please do not provide sensitive information that is not necessary for your purchase or customer-service request.


3. How we collect personal information

We collect personal information from the following sources.

Directly from you

We collect information that you provide when you:

  • Place an order;
  • Create or update an account;
  • Subscribe to marketing communications;
  • Contact customer service;
  • Start a return or request a refund;
  • Submit a review;
  • Enter a promotion or survey; or
  • Otherwise communicate with KIYOMA.

Automatically from your device

When you use our website, we and our service providers may automatically collect device and website-activity information through cookies, pixels, tags, local storage, software development kits and similar technologies.

From service providers and business partners

We may receive information from companies that assist us with:

  • E-commerce and website hosting;
  • Payments;
  • Fraud prevention;
  • Order fulfillment and warehousing;
  • Shipping and delivery;
  • Returns and refunds;
  • Customer service;
  • Email marketing;
  • Advertising;
  • Website analytics; and
  • Customer reviews.

From social-media and advertising platforms

We may receive information about interactions with our advertisements, social-media pages or content, subject to your settings and the privacy practices of the platform concerned.


4. How we use personal information

We may use personal information for the following purposes.

Processing orders

  • Accepting and confirming orders;
  • Processing payments;
  • Preparing and packaging products;
  • Shipping and delivering orders;
  • Providing tracking information;
  • Communicating about order status; and
  • Maintaining transaction records.

Returns and refunds

  • Reviewing return requests;
  • Sending return instructions;
  • Inspecting and processing returned products;
  • Issuing refunds or store credit; and
  • Preventing misuse of our return process.

Customer service

  • Responding to questions;
  • Providing product information;
  • Resolving delivery or payment issues;
  • Managing complaints;
  • Handling damaged or defective product claims; and
  • Keeping an appropriate record of customer communications.

Website and account operation

  • Creating and maintaining accounts;
  • Maintaining shopping-cart and checkout functions;
  • Remembering preferences;
  • Authenticating users;
  • Providing requested website features; and
  • Troubleshooting technical problems.

Marketing and personalization

  • Sending newsletters and promotional messages;
  • Providing product recommendations;
  • Personalizing website content;
  • Reminding customers about products or carts, where permitted;
  • Measuring engagement with communications; and
  • Managing marketing preferences and unsubscribe requests.

Analytics and improvement

  • Understanding how visitors use the website;
  • Measuring website and product performance;
  • Improving navigation and checkout;
  • Identifying errors or technical issues;
  • Developing new products and services; and
  • Conducting internal research and reporting.

Advertising

  • Measuring advertising performance;
  • Understanding whether an advertisement resulted in a website visit or purchase;
  • Creating advertising audiences;
  • Displaying advertisements that may be more relevant;
  • Limiting repetitive advertisements; and
  • Preventing advertisements from being shown to inappropriate audiences.

Security and fraud prevention

  • Protecting customer accounts;
  • Authenticating transactions;
  • Detecting suspicious orders;
  • Preventing unauthorized payments;
  • Protecting our website and systems;
  • Investigating misuse or fraud; and
  • Enforcing our Terms and Conditions.

Legal and business purposes

  • Complying with tax, accounting and recordkeeping requirements;
  • Responding to lawful government requests;
  • Establishing, exercising or defending legal claims;
  • Enforcing agreements and policies;
  • Conducting audits and compliance reviews; and
  • Supporting a merger, financing, acquisition, restructuring or sale of business assets.


5. When we disclose personal information

We may disclose personal information to the following categories of recipients when reasonably necessary.

E-commerce and technology providers

We may use third-party platforms and technology providers to host and operate our online store, maintain customer accounts, process orders and provide website functionality.

Payment providers

Payment providers process transactions, perform fraud checks and assist with refunds, disputes and chargebacks.

A payment provider may process certain information as an independent business under its own terms and privacy policy.

Warehouses and fulfillment providers

We disclose order and delivery information to warehouses and fulfillment partners so they can prepare, package and dispatch your order.

Shipping carriers

We disclose information such as your name, delivery address, email address, telephone number and tracking details to carriers and delivery partners.

Customer-service and returns providers

We may use service providers to manage customer communications, returns, refunds, store credit and related support requests.

Marketing providers

We may disclose limited information to providers that help us send email communications, manage subscriptions and measure engagement.

Analytics and advertising partners

Subject to applicable law and your privacy choices, analytics and advertising partners may receive device identifiers, cookie information, website activity, approximate location, hashed contact information or information about purchases.

These partners may use the information to provide analytics, measure advertising performance, create audiences or deliver targeted advertising.

Review and user-content providers

If you submit a review, information connected with that review may be processed and published through a customer-review service.

Professional advisers

We may disclose relevant information to accountants, auditors, insurers, attorneys and other professional advisers when reasonably necessary.

Government authorities and legal recipients

We may disclose personal information when we reasonably believe disclosure is required to:

  • Comply with applicable law;
  • Respond to a subpoena, court order or valid legal request;
  • Protect the rights or safety of KIYOMA, our customers or others;
  • Investigate fraud or unlawful activity; or
  • Establish, exercise or defend legal claims.

Corporate transactions

Personal information may be disclosed or transferred in connection with a merger, investment, financing, acquisition, restructuring, bankruptcy or sale of all or part of the KIYOMA business.

At your direction

We may disclose personal information when you request or authorize us to do so.


6. Cookies and similar technologies

KIYOMA and its service providers may use cookies, pixels, tags, local storage and similar technologies.

A cookie is a small file stored on your device when you visit a website.

Essential cookies

These technologies are necessary to operate the website and may be used to:

  • Maintain the shopping cart;
  • Support checkout;
  • Keep users signed in;
  • Protect accounts and transactions;
  • Detect fraud;
  • Remember privacy preferences; and
  • Provide core website features.

Functional cookies

Functional cookies may remember preferences such as your region, account settings and recently viewed products.

Analytics cookies

Analytics technologies help us understand how the website is used, identify errors and improve its performance.

Advertising cookies

Advertising technologies may be used to measure campaigns, create audiences and show advertisements based on interactions with our website or other online services.

Managing cookie preferences

You can manage available cookie choices through the cookie-settings tool or privacy-preferences link available on our website.

You can also control cookies through your browser settings.

Blocking essential cookies may prevent certain parts of the website, shopping cart, account or checkout from working correctly.


7. Analytics, advertising and social media

We may use analytics and advertising services to understand website activity, measure sales and improve our advertising.

Depending on your choices and applicable law, these services may process:

  • Cookie and device identifiers;
  • IP address;
  • Approximate location;
  • Pages and products viewed;
  • Items placed in a cart;
  • Purchase events;
  • Advertising interactions; and
  • Hashed contact information used for audience matching.

Our website may also contain links or integrations relating to social-media platforms.

When you use those features, the platform may collect or receive information under its own privacy policy.


8. Sale, sharing and targeted advertising

KIYOMA does not sell customer lists or personal information to third parties in exchange for money.

However, some state privacy laws define the terms “sale,” “sharing” or “targeted advertising” broadly.

Under those laws, allowing advertising partners to collect identifiers, website activity or purchase events through cookies and similar technologies may be considered:

  • A sale of personal information;
  • Sharing for cross-context behavioral advertising; or
  • Processing for targeted advertising.

Where applicable, you can opt out by:

  • Using the cookie or privacy-preferences tool available on our website;
  • Visiting our Your Privacy Choices page;
  • Sending a request to hello@kiyoma.com; or
  • Using a legally recognized browser-based opt-out preference signal.

A browser-based opt-out preference signal, such as Global Privacy Control, will be treated as an opt-out request for the browser or device through which the signal is received when required by applicable law.

Because these signals are generally connected to a browser or device, you may need to repeat your choice when using another browser or device.


9. Email marketing

If you subscribe to our marketing communications, we may send you:

  • Information about new products;
  • Promotional offers;
  • Product recommendations;
  • Back-in-stock messages;
  • Cart or browsing reminders, where permitted; and
  • Other KIYOMA news and updates.

You may unsubscribe at any time by using the unsubscribe link included in a marketing email or contacting hello@kiyoma.com.

Even after unsubscribing from marketing, you may continue to receive non-promotional communications concerning:

  • Orders;
  • Shipping and delivery;
  • Returns and refunds;
  • Account security;
  • Customer-service requests; and
  • Other transactional or legally required matters.


10. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

When determining an appropriate retention period, we may consider:

  • The nature and sensitivity of the information;
  • The reason it was collected;
  • Whether you maintain an account or customer relationship with us;
  • Tax, accounting and recordkeeping obligations;
  • Applicable limitation periods;
  • The need to resolve disputes or prevent fraud; and
  • Whether the information can be deleted, aggregated or anonymized.

Order and transaction records

Order, payment, invoice and transaction records may be retained for the period necessary to fulfill the order and satisfy applicable tax, accounting, consumer-protection and legal requirements.

Customer accounts

Account information may be retained while the account remains active and for a reasonable period afterward for security, recordkeeping and dispute-resolution purposes.

Customer-service records

Customer communications may be retained for as long as needed to resolve the request, maintain service records, handle a complaint or defend legal rights.

Marketing records

Marketing information may be retained until you unsubscribe, withdraw consent or object, subject to applicable law.

We may retain a limited suppression record to ensure that an unsubscribe or opt-out request continues to be respected.

Cookies

Cookie retention periods depend on the type and purpose of the cookie. Additional information may be available through our cookie-preferences tool.


11. Data security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration and disclosure.

These safeguards may include:

  • Encrypted transmission of information;
  • Access controls;
  • Authentication procedures;
  • Secure payment processing;
  • Restrictions on employee and service-provider access;
  • System monitoring and security updates;
  • Vendor review and contractual protections; and
  • Incident-response procedures.

No method of transmission or electronic storage is completely secure.

We therefore cannot guarantee absolute security, but we work to maintain safeguards appropriate to the nature of the information and the reasonably foreseeable risks.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized account access.


12. Your privacy rights

Depending on where you live and whether an applicable privacy law covers KIYOMA, you may have some or all of the rights described below.

Right to know or access

You may have the right to request information about the personal information we collect, use or disclose and to receive a copy of personal information associated with you.

Right to correction

You may have the right to request correction of inaccurate personal information.

Right to deletion

You may have the right to request deletion of personal information, subject to legal exceptions.

For example, we may retain information when reasonably necessary to:

  • Complete a transaction;
  • Provide a requested product or service;
  • Maintain security and prevent fraud;
  • Comply with accounting or tax obligations;
  • Maintain an opt-out record;
  • Resolve a dispute; or
  • Establish, exercise or defend legal claims.

Right to data portability

You may have the right to receive certain personal information in a portable and readily usable format.

Right to opt out

You may have the right to opt out of:

  • The sale of personal information;
  • The sharing of personal information for cross-context behavioral advertising;
  • Targeted advertising; and
  • Certain profiling activities that produce legal or similarly significant effects.

KIYOMA does not use automated profiling to make decisions concerning access to employment, housing, credit, insurance, education or similarly significant services.

Right to limit certain sensitive-information uses

Where provided by law, you may have the right to limit certain uses or disclosures of sensitive personal information.

KIYOMA generally uses sensitive personal information only for necessary operational, security and legal purposes.

Right to appeal

Residents of certain states may have the right to appeal our refusal to take action on a privacy request.

Instructions for submitting an appeal will be included in our response where that right applies.

Right to nondiscrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

This means that exercising a privacy right will not, by itself, result in:

  • Denial of products or services;
  • A different price or rate;
  • A different level or quality of service; or
  • Retaliation prohibited by applicable law.


13. How to submit a privacy request

You may submit a privacy request by:

Please clearly describe your request and provide enough information for us to identify the relevant records.

We may need to verify your identity before completing a request.

Depending on the nature of the request, verification may include:

  • Confirmation through the email address associated with your order or account;
  • Confirmation of order information;
  • Confirmation of a billing or shipping address; or
  • Other information reasonably necessary to verify the request.

We will not request more information than is reasonably necessary for verification.

If we cannot verify your identity, we may be unable to complete some requests.

We will respond within the period required by applicable law. Where permitted, we may extend the response period and will explain the reason for the extension.

Authorized agents

Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

We may request proof that the agent has authority to act for you and may ask you to verify your identity directly with us.


14. Additional information for California residents

This section supplements the remainder of this Privacy Policy for California residents.

It applies only if and to the extent that KIYOMA is subject to the California Consumer Privacy Act and its implementing regulations.

Categories collected

During the preceding 12 months, we may have collected the following statutory categories of personal information:

  • Identifiers;
  • Personal information described in California customer-record laws;
  • Commercial information;
  • Internet or electronic-network activity;
  • Approximate geolocation information;
  • Audio, electronic, visual or similar information;
  • Professional information if voluntarily provided in a business inquiry;
  • Inferences regarding preferences or interests; and
  • Limited sensitive personal information used for permitted operational purposes.

Examples, sources and purposes for these categories are described in Sections 2 through 5.

Categories disclosed for business purposes

During the preceding 12 months, we may have disclosed the categories listed above to:

  • E-commerce and hosting providers;
  • Payment processors;
  • Fraud-prevention providers;
  • Warehouses and fulfillment providers;
  • Shipping carriers;
  • Customer-service providers;
  • Return-management providers;
  • Marketing and communication providers;
  • Analytics providers;
  • Advertising partners;
  • Review providers;
  • Professional advisers; and
  • Government or legal recipients.

Sale or sharing

KIYOMA does not sell customer information for money.

During the preceding 12 months, we may have allowed advertising and analytics partners to collect identifiers, internet activity, approximate location, commercial information or inferences through advertising technologies.

This activity may be considered a sale or sharing under California law.

California residents may opt out through our Your Privacy Choices page or through a recognized opt-out preference signal.

Minors

We do not knowingly sell or share the personal information of consumers under 16 years of age.

Sensitive personal information

We do not use or disclose sensitive personal information for purposes other than those reasonably necessary to:

  • Provide requested products and services;
  • Process payments;
  • Prevent fraud;
  • Maintain account and website security;
  • Verify customer requests; and
  • Comply with applicable law.

We therefore may not be required to provide a separate right to limit these uses.

Financial incentives

KIYOMA may offer discounts, promotional codes, loyalty benefits, gifts or similar programs.

If a program qualifies as a financial incentive or price-or-service difference under California law, we will provide the required program-specific notice before you enroll.

Participation will be voluntary, and you may withdraw as described in the applicable program terms.


15. Browser privacy signals and Do Not Track

Some browsers provide a “Do Not Track” setting.

Because there is not a single universally accepted standard for responding to traditional Do Not Track signals, our website may not respond to those signals in a uniform manner.

Where required by applicable law, we honor qualifying browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale, sharing or targeted advertising for the browser or device sending the signal.


16. Children’s privacy

The KIYOMA website and products are intended for a general adult audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13.

If you are a parent or legal guardian and believe that a child under 13 has provided personal information to KIYOMA, please contact: hello@kiyoma.com.

We will investigate the request and delete the information where appropriate and legally required.


17. International processing

KIYOMA operates in the United States, but some service providers may process information in other countries.

Privacy and data-protection laws in those countries may differ from the laws of your state or country of residence.

Where appropriate, we use contractual, technical and organizational measures designed to protect personal information processed by service providers.


18. Third-party websites and services

Our website may contain links to websites, platforms or services operated by third parties.

KIYOMA does not control the privacy, security or data-handling practices of independent third parties.

We encourage you to review the privacy policy of each third-party service before providing personal information.


19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business or website;
  • New products, services or features;
  • Changes to service providers;
  • Changes to our privacy practices;
  • Changes in technology; or
  • Changes to applicable legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

When appropriate, we may provide additional notice through the website, by email or through another reasonable method.


20. Contact us

For questions about this Privacy Policy, our privacy practices or a request concerning your personal information, please contact:

KIYOMA Inc.
228 East 45th Street, Suite 9E
New York, NY 10017
United States

Email:
hello@kiyoma.com

Phone:
+1 (646) 569-9103

Customer service hours:
Monday through Friday
9:00 a.m. to 5:00 p.m. Eastern Time

Live chat:
Available through our website

The office address above is not a product-return address or customer pickup location. Please follow the return instructions provided by our customer service team.